About cases

Loot boxes and gambling

Loot boxes and gambling

Some people try to convince others that our website is a form of gambling. We strongly disagree with this statement. According to the definition of gambling, the outcome of the game depends on luck and the player can win or lose money. However, our website operates on a different rule - you buy a virtual item and ALWAYS receive a virtual item in return.

We do not offer cash payouts or any other form of real money winnings. The items you receive from our cases are for use within the game or on our platform. Therefore, our service is fundamentally different from traditional gambling games.

Age restrictions

Age restrictions

We take responsible usage of our platform very seriously. Access to our services is strictly limited to individuals who are 18 years of age or older.

  • You must be at least 18 years old to create an account and use our services.
  • If you are under 18, you are not permitted to use our website under any circumstances.
  • We may request age verification documents to ensure compliance with this policy.
  • Accounts found to belong to minors will be permanently banned.
Transparency is the key

Transparency is the key

We believe in complete transparency. Our Provably Fair system ensures that every single roll and case opening is completely random and cannot be manipulated by us or anyone else. You can verify every single outcome yourself using our verification tools.

The odds for dropping every item in our cases are publicly displayed, so you always know your chances before opening a case. We do not hide anything behind complex algorithms.

Security comes first

Security comes first

The security of our users' accounts and transactions is our top priority. We employ state-of-the-art security measures to protect your data.

  • All connections to our website are encrypted using SSL technology.
  • We do not store your passwords in plain text.
  • Two-factor authentication (2FA) is available for all users.
  • We constantly monitor our systems for any suspicious activity.
Always here to help

Always here to help

Our dedicated support team is available to assist you with any questions or issues you may encounter. Whether you need help with a deposit, withdrawal, or just have a general inquiry, we are here for you. We aim to respond to all support tickets as quickly as possible to ensure you have a smooth experience on our platform.

Safe and secure platform

Safe and secure platform

We are committed to providing a safe and secure platform for all our users. We continuously update our security protocols to stay ahead of potential threats and ensure that your experience on Lootella is both enjoyable and secure.